Elevate believes that participants should be entitled to have access to effective systems for handling any complaints that might arise during the course they follow, as one way of ensuring the highest possible academic and service standards. Participants should feel able to make a complaint, secure in the knowledge that it will be fairly investigated. If you feel you have not been treated properly by someone employed by Elevate, or if you disagree with a decision that affects you personally, you can submit a complaint.
The complaints procedure comprises a number of stages and can be used for complaints about the delivery and quality of courses or services, teaching, tutorial/supervisory provision or any other matters relating to a course and/or service.
For more information on the complaints procedure, please click here.